The 2027 tax calendar for accommodation: month by month
The key 2027 deadlines for a Greek property: climate fee, short-term rental declarations, VAT, mandatory e-invoicing and income tax, month by month.
Rejected in myDATA: 5 common errors and how to fix them
myDATA rejected your receipt with a code that says little. What 401, 202, 204/205, 203 and 253 mean, and what to change so the document goes through.
What's on the phone of a hotelier who sleeps well in August
Booking calendar, guest messages, locks and housekeeping: what is on the phone of a hotelier who can see the whole season from wherever they are.
6 guest types you will meet every August
From the one who asks about check-in three times to the one who writes at 3 am: 6 August guest types and how to look after each of them.
The guest's first hour: 6 details that end up in reviews
A review is written at the end, but it is often decided in the first hour. 6 arrival details that end up in reviews, and how to take care of each.
Ask for a review without nagging: the post-departure email
How to ask hotel guests for a review: when to send the email, what to write, what is not allowed, and a template in English and Greek.
Linen: how many sets per room and how to count them
How many sheet and towel sets each room needs for the season, how to work it out from your departures and how to count them so you know what is missing.
A digital property card: one QR instead of 500 paper cards
Wi-Fi, parking, map, social links, booking and Google reviews on one page that opens from a QR code. What goes in it and where to put the QR.
Booking.com no-show: charging the guarantee card correctly
The guest did not come. What your policy allows, when to charge the card, how to report the no-show and what to do if the card is declined.
The pre-arrival email: a template in Greek and English
A ready pre-arrival email template for your guests, in English and Greek: what to include, when to send it and how it goes out on its own.
Opening the 2027 season: the 30 days before the first arrival
A 30-day list, week by week, for staff, cleaning, locks, prices and channels, before the first guest of the season arrives.
Guests from 12 countries: reply in their language
A message in Polish, one in Romanian, one in Hebrew. How to read and answer every guest in their own language, with translation inside the inbox.
Rooms to let without a front desk: a day with 6 arrivals
Six arrivals from 2 pm to midnight and no front desk. How the day is organised with cleaning, door codes and automatic emails.
A cleaning schedule template for rentals with daily turnovers
Three check-outs at 11, two arrivals at 2 and one cleaner. A template for which room gets cleaned first, in what order and by whom.
Rates per channel: one price on Booking.com, another on your site
Booking.com takes a commission, your own website does not. How to set a different rate per channel, what is allowed, and how to set it up step by step.
Self check-in: what to write in the guest email
Two emails for self check-in without a front desk: arrival directions before the trip and the door code on arrival day. With a ready text template.
ATAK, AMA, tax number: which goes where on Airbnb and Booking
What ATAK, AMA and AFM are, how you get an AMA, how many you need and where each number goes on Airbnb and Booking.com.
ADR, RevPAR, occupancy: the 3 numbers of a small hotel
What RevPAR, ADR and occupancy are, how to calculate them with a simple example, and what they tell you about your season.
Credit note in myDATA after a cancellation: step by step
The receipt already has a MARK and the guest cancelled. When you need a credit note, 11.4 or 5.1, how it links to the original and what to check after.
Expedia, Agoda, Hotelbeds: worth it for a small hotel?
Three channels compared for a small hotel: which guests they bring, how you get paid, how much work they take and when a new channel is worth it.
Stop sell, minimum stay, closed to arrival: 5 restrictions
What stop sell, minimum and maximum stay, closed to arrival and closed to departure do, with simple examples from a property day.
AI for hotels: what it actually does today and what it does not
AI for small hotels and holiday rentals without the hype: where it already helps, where a person is still needed and how to start safely.
Platforms send your data to AADE: the EU rules explained
Airbnb, Booking.com and Vrbo send host data to AADE. What the AADE protocol, DAC7 and Regulation 2024/1028 mean for hosts in Greece.
Early booking 2027: when a discount is worth it, and how much
An early booking discount brings bookings in early, but can cost you August. When it is worth it, how to size it and how to set it up.
Short-term rental declarations for every booking, automatically
Every stay is declared to AADE by the 20th of the following month. How the declaration is prepared from the booking and submitted without typing.
Closed for winter: what to check on your locks from your phone
Batteries, gateway, old staff codes, winter bookings: a checklist for owners who close the property but keep the smart locks running.
Receipt or invoice? What to issue to a guest, a company, an agency
Which document a Greek property issues to a private guest, a Greek or foreign company and a travel agency, and what details to ask for before check-out.
Where to put a "Book now" button: Instagram, Facebook, Google
Where to put your booking engine link on Instagram, Facebook, Google and in emails, so guests who find you book directly with you.
myDATA for rooms-to-let: the basics without accounting jargon
What myDATA is, which documents a rooms-to-let property issues, how they reach AADE and how the climate resilience fee works, in plain words.
Hotel booking software in Cyprus: what you need
A 10-point checklist for hotels and rentals in Cyprus: calendar, channels, booking engine, JCC payments, documents and support.
Booking.com and Airbnb in one calendar: what syncs, how fast
Availability, rates, restrictions, bookings and cancellations: what goes from your calendar to Booking.com and Airbnb, what comes back, and how fast.
Hotel PMS for 10-60 rooms: what it must (and need not) do
A checklist for choosing hotel software for 10-60 rooms: what you need every day, what you can ignore, and what to ask before you sign.
A hotel website that updates itself
Rooms, prices and availability come from your booking system and guests book on your site commission-free. How it works and what it costs.
Room rates for 2027: rates per period without Excel
How to split the year into periods, set a rate per room type and plan, and send it to every channel in one update.
10 checks before you open bookings for 2027
Rates, minimum stays, cancellation policies, channels, payments: a list of 10 checks so the new year opens without surprises in July.
A bad Booking.com review: 4 example replies
How to reply to a bad Booking.com review calmly and specifically: the rules, 4 example replies, and an AI that writes the first draft for you.
4 habits a rental owner drops over the winter
The booking notebook, the same message 200 times, "I will remember" and the phone on the nightstand. 4 season habits worth leaving behind.
Switching booking software in winter without losing a booking
What to move, in what order, and how to check that every 2027 booking made it into the new system. A step-by-step plan for hotels and rentals.
Year-end myDATA: 6 checks for accommodation before 31 December
Six checks for hotels and rooms-to-let before the year closes: MARK numbers, climate fee, credit notes, e-invoicing providers and declarations.
7 things every receptionist wishes guests knew
"Can I check in at 8 in the morning?" A light list from behind the desk, with ideas that make the job easier for both sides.
Christmas at a mountain property: packages, minimum stay, deposits
How to build a holiday package with minimum nights and a deposit, on your website and on the channels, so no one-night gaps are left on the calendar.
Closing the season: a 12-point list for November
The last guest has left. From documents and smart locks to 2027 rates: 12 things to do before you close for the winter.
3 apps that save 10 hours a week at a rental
Channel manager, housekeeping app and automations, with a step-by-step estimate of where the 10 hours come from. An estimate, not a measurement.
Card payments through epay for your property bookings
Connect your epay account (Euronet, formerly Piraeus Paycenter): payment links, the guest reservation page and balances, recorded on the booking.
75 OTA channels in one channel manager: which are worth it
Through Channex, Bookmatrix.com connects to 75 OTA channels. We group them and say which ones fit a small Greek property.
A PMS that takes Eurobank Worldline e-commerce payments: deposits and balances on the reservation
Do you have Eurobank e-commerce through Worldline? See how a PMS with a booking engine takes card deposits and balances and records them on the reservation by itself.
JCC payments for properties in Cyprus: direct bookings by card
Connect your JCC merchant account to Bookmatrix.com: deposits, payment links and balances, checked with JCC and recorded on the reservation.
TTLock smart locks for hotels: keyless self check-in
Every reservation gets a door PIN for the room and the entrance, emailed to the guest. How Eos on Skiathos and U boutique in Alexandroupoli run it.
Double bookings: why they happen and how they stop for good
Two families, one room, Saturday night. A double booking is not your mistake. It is the mistake of the system you do not have. See how availability closes on every channel by itself.
Two ways to run a hotel. You already know the first one.
Notebook, Excel, five extranets and invoices at midnight. Or one system. An honest comparison of the daily routine before and after Bookmatrix.com.
A myDATA receipt in three taps (and what happens with ΥΠΑΗΕΣ)
Pick the document, confirm the charges, issue. The receipt goes to AADE on its own and the guest gets it by email. E-invoicing runs through ΥΠΑΗΕΣ with Viva Fiscal.
The 3 a.m. message: how the AI agent answers while you sleep
A guest asks about parking at 3:12. They get an answer at 3:14. You review it in the morning with your coffee. That is how the unified inbox with AI works in Bookmatrix.com PRO.
"I am not a computer person." You do not need to be: we set it up in 48 hours
The biggest worry is not the price. It is "who will enter the rooms, the prices, Booking.com". The answer: we do. Exactly what happens in the 48 hours of setup.
How much does Bookmatrix.com cost? The prices, without "contact us"
Hotel up to 100 rooms: €810 a year, that is €67.50 a month. Rentals: from €180 a year. Onboarding €100 one-time. All prices + VAT, no long-term contract.
The cleaner has no email. She has a PIN.
Housekeeping staff log in to the app with a four-digit PIN, see which rooms check out today and tap "clean". Reception sees it live. No phone calls, no paper notes.
Bookings from your own website, with zero commission
Every Booking.com reservation costs you commission. A reservation from your own website does not. The Bookmatrix.com booking engine is included in the plan and syncs with every channel.
Things hotel owners say (and what we answer to each one)
"One sec, let me check the notebook." "I closed it on Booking, did I close Airbnb?" "I will enter the invoices on Sunday." Five sentences we hear every week, and what Bookmatrix.com has to say about each.
Talk to a person, not a bot: how support works at Bookmatrix.com
Phone support in Greek from Paralia, Pieria, WhatsApp with a screenshot, tickets from inside the system. What each plan includes and what to expect when something goes wrong.
Law 5170/2025: What Changes for Short-Term Rentals and What You Need to Do on Time
The new law 5170/2025 introduces an upgraded framework of obligations for short-term rental properties (Airbnb, etc.), with a focus on safety, hygiene, and quality assurance. The new requirements will take effect from October 2025 and apply directly to every owner or manager.
How we calculate, how we declare to the Independent Authority for Public Revenue (AADE), and how we remit the Climate Crisis Resilience Fee and the Accommodation (Stayover) Tax.
Climate Change Resilience Fee – must be remitted by the end of the month following the guest’s departure. Stayover Tax (Boravišna/Stayover Tax) – remitted quarterly for individuals and monthly for companies keeping double-entry books. Individuals with up to 2 properties are not subject to this tax. If the amounts are included in the price, Bookmatrix automatically calculates the fees and displays them in detail, making your declarations easier. In addition, the possibility of automatically submitting them via the platform is being considered soon.
Philoxenia 2025
BOOKMATRIX actively participated in Philoxenia 2025, showcasing its modern digital solutions for tourist accommodations, including the AI Concierge that handles bookings 24/7. Through the platform, even small properties can access AI tools without high costs. BOOKMATRIX continues to support the development of tourism in Pieria and Greece.
Τι περιμένουμε από τη φετινή τουριστική σεζόν;
Η τουριστική σεζόν του 2025 ξεκινά δυναμικά, με αυξημένες κρατήσεις, μεγαλύτερη διάρκεια διαμονής και έντονο ενδιαφέρον από τις Βαλκανικές χώρες. Οι επισκέπτες δίνουν έμφαση στην άμεση εξυπηρέτηση, την καλή διαδικτυακή παρουσία και τις θετικές κριτικές. Η BookMatrix στηρίζει τους επαγγελματίες της φιλοξενίας με εργαλεία διαχείρισης, ψηφιακές λύσεις και στατιστική ανάλυση για να αξιοποιήσουν στο έπακρο τη φετινή ευκαιρία.
Απευθείας Κρατήσεις: Περισσότεροι Πελάτες, Μεγαλύτερα Κέρδη, Μηδενική Προμήθεια
Το blog παρουσιάζει τα οφέλη της απευθείας κράτησης για ξενοδοχεία και καταλύματα μέσω της πλατφόρμας BookMatrix. Τονίζει την κατάργηση προμηθειών, την αύξηση των εσόδων και την πλήρη αυτονομία στον έλεγχο των κρατήσεων και των τιμών. Η μηχανή κρατήσεων της BookMatrix ενσωματώνεται εύκολα στο site του καταλύματος, παρέχοντας μια απλή και ασφαλή εμπειρία κράτησης στους πελάτες. Απευθύνεται σε ξενοδόχους που θέλουν περισσότερα κέρδη και άμεση διαχείριση χωρίς εξαρτήσεις από τρίτα κανάλια.
Τέλος Ανθεκτικότητας στην Κλιματική Κρίση
Ανακαλύψτε όλα όσα πρέπει να γνωρίζετε για το Τέλος Ανθεκτικότητας στην Κλιματική Κρίση, όπως ορίζεται στο νέο ΦΕΚ Α' 198/2024. Από τις χρεώσεις για ξενοδοχεία και ενοικιαζόμενα δωμάτια, έως τις ειδικές εξαιρέσεις και τις διαδικασίες απόδοσης του τέλους, μάθετε πώς επηρεάζει τα τουριστικά καταλύματα και τις διαμονές. Επισκεφτείτε το blog μας για όλες τις λεπτομέρειες και για να ενημερωθείτε για τις αλλαγές που θα ισχύσουν από το 2025!
Why Every Hotel Needs a Channel Manager
Find out how a channel manager reduces overbookings, saves time, and increases revenue, helping you improve your hotel management strategy. Read more!
The BookMatrix Booking Engine
In this digital age, your visitors are looking for convenience and immediate access to make their bookings. BookMatrix provides the solution you’ve been searching for by integrating a modern, user-friendly booking engine directly into your website. With the BookMatrix booking engine, visitors can make reservations without having to switch to external platforms, eliminating the unnecessary commissions that typically burden third-party booking services.