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Guest FAQ

Quick answers for a smooth stay

AllBookingOnline Check-inAccessPayments & DepositsPolicies & RulesSupport

Booking

Can I book directly with SDR?

Yes. You can book on our website for the best information and service. We’re also on major OTAs.

Will I receive a confirmation email?

Absolutely. You’ll get a confirmation with all essential details and next steps.

Online Check-in

Is online check-in required?

In most cases yes — it speeds up arrival and helps verify guests for safety and compliance. Start online check-in

What info do I need to provide?

Lead guest ID, guest names, contact details, and estimated arrival time (ETA).

Access

How do I get my keys or access code?

We send directions and access details after successful check-in and verification. Some homes use smart locks or key boxes.

What if I arrive late at night?

No problem. Most properties support self check-in. Your instructions will include late arrival guidance.

Payments & Deposits

Which payment methods are accepted?

Cards are generally accepted. Some bookings require payment on the OTA. Local rules may apply.

Is there a security deposit?

A refundable deposit may be required depending on the property and dates. Details appear during booking.

Policies & Rules

Can I bring pets?

Some homes are pet-friendly. Please ask before booking to confirm availability and any fees.

What about smoking and quiet hours?

Smoking is not allowed indoors. Respect quiet hours to keep good relations with neighbors.

Support

How do I contact support during my stay?

Use the contact details in your arrival instructions, or contact us.

Do you provide local recommendations?

Yes. Message us for tips on food, beaches, and activities.

Didn’t find your answer?

We’re happy to help you 7 days a week.